FAQ's

FAQ's

As soon as you sign a management agreement, we will immediately begin managing your property. Without delay, we will arrange a walkthrough to ensure everything is in perfect order and ready for residents. Your property transition will be smooth, swift, and professionally managed.
We are committed to timely communication with our property owners. Our team strives to respond promptly to all emails and inquiries, aiming to address any questions or concerns by the end of the business day.
Nest Haven Property Management requires security deposits, in the amount that is equal to one month’s rent, from all residents. These funds are held in escrow in a real estate trust account. Security deposits cannot be disbursed until the resident vacates at which time a disposition of funds is processed.
Managing a property can be time consuming. Hiring a property manager allows you to focus on other priorities, whether personal or professional. Property managers stay up to date with changing rental laws and regulations, helping you to avoid legal issues or potential fines. We act as a buffer between you and the tenants, handling complaints, issues, and lease enforcement which can enhance tenant satisfaction and retention. Property managers handle routine and emergency repairs, Ensuring your property remains in good condition and relieving you of the stress of coordinating with vendors. We streamline rent collection to ensure consistent cash flow and handling any issues with late or missing payments. We have extensive knowledge of the the local rental market , including setting competitive have an e rental rates, and marketing your property. Overall, a property manager can maximize profitability of your property while minimizing the stress and time commitment required from you.

Your property, along with photos, will be advertised on our website along with several other website, and social media platforms. A sign will be placed in the yard of the property as well. For an additional fee you have the option to list your property in the Greater Chattanooga Realtors Association Multiple Listing Service. A home goes on the list of available properties as soon as we receive notice from the existing tenant.

If you would like to see the lease, we can provide you with a copy. The resident signs a lease with Nest Haven as your Agent.

We uphold a firm commitment to privacy and fairness. As such, we do not disclose any details from a resident’s application to property owners. All application approvals are handled internally by our experienced team, adhering strictly to the Fair Housing guidelines. We aim to ensure a fair and equitable process for all involved.

While your property is being marketed to potential tenants, we will provide you with weekly leasing updates. These updates will keep you informed about the progress of marketing efforts, property showings, and any leads generated.
We do not enter the property and recommend the owner not enter the property except for inspections, in emergency situations or when repairs have been requested by the resident. If you sign up for our inspection program, Nest Haven will conduct interior/exterior inspections of the property every six months. History has shown that repeated disturbances prompt residents to become unhappy and not be as willing to renew their leases. We usually try to give the resident 24 hours notice before we enter unless it is an emergency situation.
The better condition that a house is in, the better quality tenant that it will attract. Your home must be left in professionally cleaned condition as the tenants will be paying a non-refundable cleaning fee. Your Property Manager prefers to arrange this cleaning to insure that the cleaning guidelines are strictly followed. The carpets must be freshly cleaned and all debris and personal belonging removed from the house. It is not necessary to paint automatically, but you should consider painting any room that has dirty or marred walls. A neutral color is best. Your Property Manager will be happy to discuss any necessary repairs or painting with you. Neutral window coverings such as blinds should be left, but not curtains that match a particular bedspread or couch. Tenants moving into a rental property do expect some sort of window coverings to be provided for privacy and safety. The tenants are generally requested to maintain the yard in the condition it is provided to them. Therefore, the yard should be freshly mowed, weeded, trimmed and the leaves and debris removed.
The cost of maintenance for your rental property can vary depending on factors such as the age and size of your home. However, a general rule of thumb in the industry is to anticipate annual maintenance costs to be around 1% of your property’s value. This estimate, of course, can fluctuate based on the specific conditions and needs of your property.

We prefer to handle all maintenance, as it provides a much smoother resident experience. In some cases, though, we do allow owners to manage maintenance. You can feel confident in the fact that we can effectively handle all of your maintenance. With our in-house maintenance solution, we’ll take care of you and your property every step of the way.

Your lease rate is going to be determined by several market factors including the condition of the property, location, and the rental rates for competing homes in the immediate area. For a general estimate, we’d be more than happy to assist you with a personalized rental report. Please click here to request a free rental analysis. Then, we’ll hop on a call with you and guide you through it, helping you understand what your property could likely rent for.

Our lease provides that the resident give a minimum 60 day written notice that the lease will be terminated.

Owners are paid in arrears, during the first week of each month, for the activity that occurred in the previous month. Payments are conveniently made via direct deposit to the bank account provided by the owner.
No. We believe we should only be paid if you get paid. So our management fee is a percentage of the actual rent we collect. If we do not collect any rent, or if the property is vacant, you don’t pay us anything.
We are constantly assisting our clients to either sell their rentals, or buy more investment properties. With competitive rates and innovative strategies, we guarantee to save you money and maximize your return! Give our real estate team a call today!

Tenant Questions and Answers

Before you can move into the property you will need to pay the security deposit, first month’s rent and a one-time $50.00 administrative fee. (This fee amount may vary by market). The security deposit is not to be used to pay any future, current or rent in arrears.

Yes, the security deposit will be refunded after a resident moves out and the house is inspected for any resident related damage. If there has been damage to the home that is not normal wear and tear, the repair amount will be deducted from the initial security deposit paid. We follow the Landlord-Resident Law in regards to the time it takes to refund any security deposit.

Owners are responsible for all usual maintenance such as roof, plumbing, electrical, and any structural work that needs repair as long as it was not the result of resident misuse. Residents will be responsible for work that was caused by misuse, such as holes put in sheetrock, toilets clogged by toys, feminine products, etc. Please be advised if an appointment is scheduled and the resident misses the appointment, a service fee will be charged to the resident.
You will not be reimbursed if you choose to pay out of pocket. We recommend you reach out to us for an update or eta to your work order. Please know you may not withhold rent as per your lease agreements. We also use certified vendors to complete the repairs. If you are using your own vendor or pay out of pocket work is not guaranteed and any further repairs that may arise from it will be the resident’s responsibility
The resident signed a lease agreement specifying rent is due on the first of each month and we allow a grace period before the late fees accrue. However, after the grace period and late fee accrues, we may post an eviction notice if you are unresponsive and have not communicated your payment plans. We will follow the state law for non-payment which might include a Notice to Pay post on the door. A posting at the property has an additional charge.
You must provide a 60 day written notice before your intended move out date, as outlined in your lease agreement.
We will contact you 60 days prior to your lease expiration date to discuss renewal options. You can also reach out to us if you wish to initiate the renewal process earlier.
The main consideration will be whether the owner of the house will allow a pet and/or is an acceptable pet breed per your lease. There is also a $500.00 nonrefundable pet fee per pet living in the home. Also, monthly pet fees may apply in case the owner informs.